Refunds
Fourteen days
If it is not right for you, email us within fourteen days of purchase and we
will refund you in full. You do not have to justify it.
We ask two things:
- Tell us what went wrong, so we can fix it for the next person
- Confirm you have deleted the files and are not using them
When we cannot refund
- After fourteen days
- Where the files have been redistributed or the licence shared
- Repeated purchase-and-refund of the same product
Your consumer rights
This policy sits on top of the Australian Consumer Law, it does not replace
it. If the product is faulty, not as described, or does not do what we said it
does, you are entitled to a remedy regardless of the fourteen days.
How
Email support with your licence key or order email. Refunds go back to the
original payment method and usually take five to ten business days, depending
on your bank rather than on us.